Digital customer experience is
the new battleground

Customers want low friction experiences where its easy to jump in and out whenever and wherever.

Customers want on-demand services and access to your organization at their fingertips.

Customers want intuitive, easy to use experiences.

Benefits

Why automate chat-based
customer service?

80/20 Automation

Automate repetitive inquiries and free up valuable time for your employees to focus on critical tasks

Customer experience

Improve service quality by standardizing dialog flow and minimizing staff turnover and emotional agents. Provide your customers a natural user interface which they can use to access your services.

Call volume agnostic

ccRobot has the capacity to scale to handle spikes in call volume, able to handle virtually unlimited number of clients simultaneously

Why ccRobot

What sets ccRobot apart

  • Omni-language support

    ccRobot supports all written languages (as long as they can be typed on a computer). While traditional AI chatbots require a “base language” or working in one language at a time, ccRobot works seamlessly in multilingual and mixed language environments.

  • Real world natural language interaction

    ccRobot is trained on-the-job (like an apprentice by his master), rather than by programmers and technicians in isolation. By training your chatbot in your live operating environment, your bot learns to interact with the same language that your actual customers use. The result is far more natural, seamless and intuitive style of conversation that customers love.

  • Enterprise modules

    ccRobot includes a number of modular “add-ons” to make integrating the platform into current operations a breeze (including back-office integration). Popular modules include Email Ticket Creation, Mixed-Media Responses (not just text) and Password Reset.

  • Accelerated speed to impact

    ccRobot uses the most cutting edge machine learning in the industry, which means it learns very fast. As ccRobot becomes smarter and smarter, you can automate batches of inquiries as ccRobot meets your confidence threshold.

  • Data/IP ownership and privacy

    Your data is important to you. With ccRobot, your collected data is owned 100% by you – that means full data privacy and no need to share your data with outside parties.

  • Low cost independent operations

    As the language training occurs on-the-job, there is no need for expensive programmers, computational linguistics or technician support. Organizations can choose when to continue training at will, and on demand, without the need for external development.

ccRobot is trained on-the-job (like an apprentice by his master), rather than by programmers and technicians in isolation. By training your chatbot in your live operating environment, your bot learns to interact with the same language that your actual customers use. The result is far more natural, seamless and intuitive style of conversation that customers love.

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How It Works

What is required to get started? Implementing is done in five easy steps:

  • Provide us with your existing training materials
  • We'll design a draft "call script" for you
  • We train your customer service reps together

About Us

A track record

of long term relationships with top companies

Toronto – based,

but with a growing global footprint